Refund policy

AÉ Fit Guarantee

We want you to feel confident ordering your Aé online. If your shoes don't fit as expected, we're happy to arrange an exchange within 7 days of delivery.

How to Start a Return or Exchange

1. Email us at 📧 athleticelegancestore@gmail.com with your order number and reason

Exchanges for Fit or Size

You may request an exchange within 7 days from the date your order is delivered, provided that:

• The shoes are unworn and in brand-new condition.

• The shoes have not been worn outdoors or show any signs of wear, scuffing, marking or damage.

• The shoes are returned in their original packaging, including the original shoe box and any included accessories.

• Your exchange request is made within 7 days of delivery.

• Once your return is received and inspected, we will process your refund or exchange accordingly.

Once your returned pair has been received and inspected, we will arrange your replacement pair.

Shipping on Your Exchange

If your exchange is approved, Aé will cover the shipping cost for your replacement pair.

You will only need to return the original unworn pair to us following the return instructions provided by our team.

How to Request an Exchange

Please contact us within 7 days of delivery with:

• Your order number

• The reason for your exchange

• The size or option you'd like to receive instead

Our team will guide you through the exchange process.

Important

The 7-day period begins on the date your order is delivered.

Because our shoes are luxury footwear, all returned pairs must be in their original, unworn condition so that they can be prepared for another customer.

Exchanges are subject to availability. If your requested size or option is unavailable, our team will contact you to discuss the available options.

Your Aé, your time. We're here to help you find your perfect fit.

 

👠 Return & Exchange Policy – Athlétic Elegancé

Exchanges and returns are accepted for items received within 7 days of delivery.

At Athlétic Elegancé, we want you to feel confident and satisfied with every purchase. If for any reason you are not completely happy with your order, you may request a return within a reasonable time after receiving your item. We aim to make the return process simple and transparent while ensuring fairness for both our customers and our business.

Items must be returned in their original condition, unworn, unused, and with all original packaging included. Please ensure that the product is in resellable condition to qualify for a return. Once your return is received and inspected, we will process your refund or exchange accordingly.

To qualify, items must be unworn, unused, and in their original condition and packaging.

Please note that return shipping costs are the responsibility of the customer unless the item you received is incorrect or arrives damaged. In such cases, Athlétic Elegancé will cover the return shipping cost and provide further instructions to resolve the issue quickly.

If you receive a defective or incorrect item, we recommend contacting us as soon as possible so we can arrange a replacement or refund. To help us resolve the issue efficiently, please include clear photos of the item showing the problem when reaching out to our support team.

 To start a return, please follow the steps below:

1. Contact our customer support team at athleticelegancestore@gmail.com with your order number and reason for return.
2. Wait for our team to review your request and provide return authorization along with detailed return instructions.
3. Carefully pack the item in its original packaging, ensuring it is secure to prevent damage during transit.
4. Ship the item to the return address provided by our support team. Please use a trackable shipping method, as we are not responsible for lost return packages.
5. Once your return is received and inspected, we will notify you and proceed with the refund or exchange based on your request.

Refunds will be issued to your original payment method after the returned item has been approved. Processing times may vary depending on your payment provider, but we will do our best to complete the process as quickly as possible.

We are always happy to help! Your 100% satisfaction is what we strive for.

Athletic Elegance. are not held responsible for:

• Mistakes made by shipping Couriers 
• Wrong addresses given by customers
• Damage to orders by postal service
• PO box issues
• Stolen packages after delivery

If you have a specific question with respect to your shipment, please contact us at 📧 athleticelegancestore@gmail.com and provide your order number.